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From Midnight, Saturday, 27 NOV 2021 until approximately 3:00 p.m. Sunday, 28 NOV 2021 the Provider Direct System will be upgraded. There will be System Downtime during the upgrade process, so we ask that you please plan accordingly.

Health Plans (PHPs) under the NC Medicaid Managed Care Standard Plans Option will be Operational on July 1st, 2021.

Starting on July 1st, 2021, members enrolled in a PHP will no longer receive services through Trillium Health Resources and will not appear in Provider Direct.

Next Steps:
  • If a member's name does not appear, please confirm the member's managed care status.
  • If the member is now enrolled in a PHP, please contact the appropriate PHP for authorization request instructions.
  • For guidance on identifying the member's managed care status and how to request the member's PHP, please visit NC Medicaid Transformation Provider webpage at https://medicaid.ncdhhs.gov/providers.
  • Please note: Retroactive requests can only be submitted for dates of service (DOS) occurring prior to the member's managed care effective date.

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